Tuesday, April 17, 2012

An Open Letter to "Windows Live" Hotmail

Dear Microsoft Windows Live,

I haven't used my Shyaporn@hotmail.com account for some time, but recently decided to make use of it for various reasons. When I went to sign in, there was no trace of the account. When I went to re-register the email address through your new Windows live system, I was told that "Shyaporn" contained "a word that isn't allowed."

Amusingly enough, I encountered this same problem over 10 years ago when I first started my Hotmail account and it had to be cleared up back then as well.

Nevermind that such a policy is indicative of a prudish puritanism that has no place in a service-based technology company. My NAME is Shyaporn Theerakulstit. It's Thai. There are lots of Thai names that contain the suffice -porn or -pon in their English transliteration. The fact that you have banned the ability to use my actual, Thai name is offensively xenophobic, to say the least.

Please restore my Shyaporn@hotmail.com account, and maybe take into consideration that all your customers names and languages aren't Anglo-Saxon in their origin.


ShyaPORN Theerakulstit

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